Split Second Decisions
Good Morning!! Yesterday I made a split second desicion that would change the course of our lunch rush.....ya know they say hindsight is 20/20. People often sit at the bar with their mouths wide open as the watch the amazing CIG crew work their magic. Our guest often say.."Its a well oiled machine". Yesterday the oil dryed up and complete chaos was all around. I am still training some new girls and for them the CIG is very overwhelming, my girls that have been here a long time still become overwhelmed. 11:15 yesterday, our lives had finally calmed down from breakfast (crazy) I just came off the line from helping the kitchen get set-up for lunch, yes way behind. One of the girls came to me a said "16 guest are at the door, I knew where I wanted to put them but I had no one assigned to this room. I gave her my desicion, I told Alysha "you take them before you get busy in your own section." It never quite works that way, within in 15 minutes all 167 chairs were seated and a line at the door. My bad choice effected a lot of people yesterday, as I watched my crew going down (I can usually fix it) and my precious guest not being taking care of my heart was angry and broken my desicion caused this. I saw a friend at the door, that use to own a restaurant, I told him, "I have managed to tick off every person in Lubbock in an hour, has this ever happened to you?"..he laughed and him being my friend told me it had happened to him. 1:50 came and I said turn off the sign we are done, the damage done. My co-workers were sharing their war wounds stories, some guest kind, some really upset and some were mean, as my co-worker told of her lunch rush, she had tears running down her face, her heart was broken because the guest that she loves so much did not get the best she or the CIG had to offer. Happy Beautiful Rainy Friday yall!! The choices that we make everyday can change the course of not just your day but everyone around you. Stop and think yall!!
Leave a Reply.
I opened the Cast Iron Grill in October 2007. Lots of changes have happened in the last 5 1/2 years. The CIG started with 55 seats in an office building located at 18th and K. After five years, we were bursting at the seams with now 167 seats, and 24 wonderful co-workers working on top of eachother to make it happen. 2012 the Lord chose a different journey for the CIG. We relocated the CIG and opened our doors on January 2nd, 2013, just four blocks away from the old location! It has changed my world completely! All of these stories are the happenings of the people and the joy and celebration that make the CIG what it is.