Split Second Decisions

Good Morning!! Yesterday I made a split second desicion that would change the course of our lunch rush.....ya know they say hindsight is 20/20. People often sit at the bar with their mouths wide open as the watch the amazing CIG crew work their magic. Our guest often say.."Its a well oiled machine". Yesterday the oil dryed up and complete chaos was all around. I am still training some new girls and for them the CIG is very overwhelming, my girls that have been here a long time still become overwhelmed. 11:15 yesterday, our lives had finally calmed down from breakfast (crazy) I just came off the line from helping the kitchen get set-up for lunch, yes way behind. One of the girls came to me a said "16 guest are at the door, I knew where I wanted to put them but I had no one assigned to this room. I gave her my desicion, I told Alysha "you take them before you get busy in your own section." It never quite works that way, within in 15 minutes all 167 chairs were seated and a line at the door. My bad choice effected a lot of people yesterday, as I watched my crew going down (I can usually fix it) and my precious guest not being taking care of my heart was angry and broken my desicion caused this. I saw a friend at the door, that use to own a restaurant, I told him, "I have managed to tick off every person in Lubbock in an hour, has this ever happened to you?"..he laughed and him being my friend told me it had happened to him. 1:50 came and I said turn off the sign we are done, the damage done. My co-workers were sharing their war wounds stories, some guest kind, some really upset and some were mean, as my co-worker told of her lunch rush, she had tears running down her face, her heart was broken because the guest that she loves so much did not get the best she or the CIG had to offer. Happy Beautiful Rainy Friday yall!! The choices that we make everyday can change the course of not just your day but everyone around you. Stop and think yall!!